Emergency Assistance

If emergency assistance is required out of business hours, please follow the guidance and advice below.

Private Household
If you are a private customer of ours, you have two options in respect of emergency assistance. Firstly, you can call your Insurer’s out of hours household emergency number, which is contained within the policy booklet provided to you.
As an alternative, you can call our nominated repairer network: Novate Solutions Ltd: 0116 436 2607

Our Claims Team will thereafter liaise with Novate and Insurers on your behalf. Not all events/costs are unfortunately capable of being covered by an Insurance policy. Until policy coverage is confirmed by ourselves, you will be responsible for Novate’s costs in this regard. Additionally, a policy excess may apply to the event itself.

Private Motor
In the event of a vehicle accident/emergency out of office hours, which requires immediate assistance, please call your Insurer’s emergency helpline number which will be noted in your policy documentation.
Please refer to your policy documentation for the emergency helpline. 
Please then contact your usual Reich contact (or the Claims Department on 0161 830 5502) on the next working day, at your convenience, and we will then manage the whole process through for you on your behalf.

Commercial Property Insurance
If you are a commercial customer and require assistance, please liaise with your usual Reich contact or our Claims Department on 0161 830 5502 during normal office hours.
If, however, you require emergency out of hours building repair assistance, please contact our nominated UK repairer network – Novate Solutions Ltd: 0116 436 2607

Our Claims Team will thereafter liaise with Novate and Insurers on your behalf. Not all events/costs are unfortunately capable of being covered by an Insurance policy. Until policy coverage is confirmed by ourselves, you will be responsible for Novate’s fee in this regard. Additionally, a policy excess may apply to the event itself.
Our Claims Team can also be contacted by email on Claims@reichinsurance.co.uk and, of course, your usual main contacts at Reich can also be contacted if you prefer, at your convenience.

Reich Insurance (and formerly W B Tidey) has provided brokerage services to KS & KM Yeung Partnership for many years. KS & KM Yeung is a property development partnership and , as such, purchases properties regularly. Insurance cover is often required at short notice. Reich provide a prompt, professional and personal service. The Claims Team are totally 'on the ball'. We can relax in the knowledge that our portfolio is in safe hands.

K M Yeung OBE DL